Terms and Conditions
Internet Terms and Conditions for the sale of Vouchers to Consumers
1. Interpretation
1.1 Definitions. In these Conditions the following definitions shall apply:
Conditions: these terms and conditions which apply to the sale and purchase of Vouchers as amended from time to time
Order: your order for a Voucher made via the Website.
Product: the experience or service to be provided by us to which the Voucher relates, and the provision of which will be covered by our main terms and conditions.
Voucher: a voucher for a Product available for purchase via the Website by you.
We: the supplier of the Voucher to you.
Website: the website from which you can purchase a Voucher.
You: the person who purchases a Voucher from the Website.
1.2 Construction. In these Conditions, the following rules apply:
(a) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
(b) unless the context requires otherwise, words in the singular shall include the plural and in the plural shall include the singular;
(c) a reference to “our”, or “us” or any other word imparting a similar meaning shall be referring to “we”, and similarly a reference to “your” shall be referring to “you”.
2. The Contract
2.1 These are the Conditions on which we supply Vouchers to you. These Conditions should be read in conjunction with our main terms and conditions which can be found on our website. Where the provisions of our main terms and conditions conflict with the provisions of these Conditions, in relation to the sale and purchase of Vouchers only, these Conditions will prevail.
2.2 Please read these Conditions carefully before you submit your Order for a Voucher to us. These Conditions tell you who we are, how we will provide the Voucher to you, how you can redeem the Voucher, how you and we may change or end the contract, what to do if there is a problem and other important information.
3. Information about us and how to contact us
3.1 We at Alchemilla a company registered in England and Wales with company registration number 10152386. Our registered address is at Alchemilla, 192 Derby Road, Nottingham, NG7 1NF.
3.2 You can contact us by telephoning the restaurant on 0115 941 3515 or by writing to us at enquiries@alchemillarestaurant.uk.
3.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.
3.4 When we use the words “writing” or “written” in these terms, this includes emails.
4. Your Order
4.1 Our acceptance of your Order will take place when you receive an email confirming your Order, at which point the contract will come into existence between you and us.
4.2 If we are unable to accept your order you will be notified that the transaction has failed.
4.3 We will assign an order number to your Order and tell you what it is when we accept your order. It will help us if you can state the order number whenever you contact us about your Order.
4.4 Before placing your order please take note that our office hours are Wednesday to Friday 12 – 4. All orders placed will be processed the following office day. Once the order has been processed please allow 3-5 working days to receive your cocktail.
5. Our products
5.1 The images of the Product on the Website are for illustrative purposes only.
6. Your rights to make changes
If you wish to make a change to your Order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your Order or anything else which may be relevant as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
7. Our rights to make changes
7.1 We may change or stop providing the Product:
(a) to reflect changes in relevant laws and regulatory requirements; or
to reflect changes to the Products we offer.
(b) We will notify you of any such changes and will explain the consequence of those changes on your ability to redeem your Voucher.
8. Our Third Party Agent
8.1 Stripe is a third party agent who we use to process and administer our customers’ orders for Vouchers made via the Website.
8.2 Stripe or Merchants House LTD will appear on your bank or card provider statement in respect of your payment for the Voucher.
8.3 For the avoidance of doubt, the contract for the sale and purchase of the Voucher is between you and us. Stripe owes no obligations to you, and shall not be liable to you in any way in respect of any matter arising out of or in connection with the sale and purchase of the Voucher, even in the event of our insolvency or if we were to cease trading or for any other reason which would result in us being unable to fulfil our obligation to you in respect of your purchase of the Voucher.
8.4 If you have any questions in relation to your Order you should contact us, not Stripe.
9. Delivery of the Voucher
9.1 Any costs of packaging and delivery will be as displayed to you prior to you purchasing the Voucher.
9.2 All purchases will be sent within 24 hours of making the payment and will be sent first class via Royal Mail.
9.3 Any dates stated for delivery shall be approximate and time shall not be of the essence of the contract.
10. Validity and redemption of a Voucher
10.1 A Voucher is valid for use from the date on which you receive it.
10.2 The Voucher will detail the specific terms and conditions relating to the Voucher and the Product which apply in addition to these Conditions and our main terms and conditions.
10.3 The Voucher will detail how it can be redeemed. You are advised to contact us in order to arrange a date and time to enjoy the Product, and any such date and time shall be subject to availability.
11. Your rights to a refund
11.1 Any voucher purchased will be non refundable
12. Price and payment
12.1 The price of the Voucher (which includes VAT) will be the price indicated on the Website when you place your Order.
12.2 You must pay for the Voucher at the time you place your Order.
12.3 Stripe or Merchants House LTD will appear on your bank or card statement in relation to the payment of your Order.
13. How we may use your personal information
13.1 We will use the personal information you provide to us:
(a) to supply the Voucher to you, we will require an address to arrange delivery of your Voucher;
(b) to process your payment for your Order; and
(c) if you agreed to this during the order process, to give you information about similar Products that we provide, but you may stop receiving this at any time by contacting us.
13.2 We will only give your personal information to third parties where we have your consent to do so or the law either requires or allows us to do so.
14. Other important terms
14.1 We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms and no other person, shall owe any obligations under the contract.
14.3 These terms are governed by English law and you can bring legal proceedings in the English courts.
14.4 To redeem the value of the voucher we will require the physical voucher itself. Any lost vouchers may not be able to be redeemed.
